Privacy Policy

Privacy Policy

Equipment & Process Cooling Solutions Limited is a company registered in England and Wales Company No. 15339803. Email: info@epcoolingsolutions.co.uk

What information do we collect about you?
We may collect information about you when we deal with you in relation to our services. You may provide this information by phone, via email or by using our website. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is also collected using cookies.

How will we use the information about you?
Your personal details are only accessed by our employees, to allow us to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from our website to personalise digital marketing information. Equipment & Process Cooling Solutions Limited, will not share your information for marketing purposes with any other companies. In processing your enquiry or order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Marketing
We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email  info@epcoolingsolutions.co.uk, with the subject “Unsubscribe”.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the above address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Security and retention of your information
For further information on the retention of your information and how we maintain the security of your information, please contact us using the email or postal address above.

Your right to complain to the supervisory authority
You have the right to complain to or raise concerns with the Information Commissioner’s Office at www.ico.org.uk., if you think there is a problem with the way your personal data is handled

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites
Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on our web page.